"The best routing app for Shopify merchants." - Official Shopify Retail Blog

Superpower your local deliveries — all within your Shopify admin

Streamline every step of your delivery operations and let your customers know when their orders are arriving. Save time and delight your customers with your new delivery superpowers.

EasyRoutes by Roundtrip

"The best routing app for Shopify merchants."

- Official Shopify Retail Blog -
CUSTOMER EXPERIENCE FEATURES

Create a delightful delivery experience for your customers...

From custom order tracking pages to delivery notifications, EasyRoutes lets you craft the perfect delivery experience for your customers.

...all without ever leaving your Shopify Admin.

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ROUTE PLANNING FEATURES

Save (a lot) of time planning local delivery routes...

Create multiple optimized routes in one click, schedule and assign routes, and add last-minute orders…

...all without ever leaving your Shopify Admin.

DELIVERY FEATURES

Make life easier for your delivery drivers

Create routes with EasyRoutes and deliver with them EasyRoutes Delivery Driver for iOS and Android. Our delivery driver app puts all the information and tools your driver needs right at their fingertips.

...all without ever leaving your Shopify Admin.

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🏆 EasyRoutes is a 2x Shopify Staff Pick

Why it's so important to your customers to track their order

Introduction

If you've ever ordered something online, you probably know what it's like to check on the status of your package. You can't help but wonder if it's going to make its way to your doorstep soon—or whether it's still sitting in a warehouse somewhere. It turns out that customers are far more interested in tracking shipments than businesses think. They want to feel like they're in control, and they also want to know that their packages will arrive safely and quickly. In this article, we'll explore why monitoring shipments matters so much for both sides of the transaction: retailers and consumers alike.

A survey reveals that people want more than just updates in the mail.

A survey by ShipStation and UPS reveals that customers want more than just updates in the mail. Customers want to know when their order will arrive, shipped and delivered.

The survey revealed that 71% of people want to know when their order will be shipped so they can plan for it and 33% want to know when it's going to be delivered so they don't have a package sitting on their doorstep for hours after an appointment or other event.

Customers will be willing to shop with you more often, even if they don't need to.

Even if your customers don’t need to track their order, they’ll be willing to shop with you more often. This is because they will feel like they are special and that your store values them. Customers who feel important enough to get a notification whenever their order ships will want to continue doing business with you in the future.

They’re also more likely to return again and again because of this type of customer service, which means more profit for your store in the long run. And when customers become regular patrons of your company, there's a good chance that one day they'll recommend it (or even work there) themselves!

Your customers will feel like they're in charge and special.

When it comes to shopping online, customers want to feel like they’re in charge. And the ability to track an order is a great way of giving them that sense of control.

It’s also a very personal experience for customers and will help build your brand loyalty through trust and familiarity—especially if you use tracking numbers on your emails, receipts or emails.

Tracking helps show that you care about the customer experience, which builds trust with repeat business as well as referrals from friends/family members who love how you treat their orders (and them).

Monitoring shipments can help you reduce costs and improve delivery time.

Tracking shipments can help you reduce costs and improve delivery time. Here's how:

  • Monitoring shipments can help you reduce business costs by reducing the number of shipments you make. You'll be able to see trends in customer behavior and make better predictions about when your customers will order again. For example, if most of your customers place an order every Monday or Wednesday, it makes sense for you to schedule deliveries during those weeks so that items are delivered when they're needed most. This means fewer wasted trips and less gas used per order fulfillment!

  • Tracking shipments can also help improve delivery time in a couple ways: first off, knowing exactly which items go together means that shipping multiple packages at once becomes much easier (and cost effective). Secondly, by predicting demand ahead of time—as mentioned above—you'll know when there could be high demand for specific items based on historical data regarding past sales patterns and purchase behaviors over time.

Your customers will keep coming back.

Your customers will keep coming back.

It's not enough for your customers to buy from you once, or even twice. You want them to come back again and again, recommend your store to their friends, and tell their friends about the great shipping process they had when ordering from you.

Customers love tracking their orders, so make sure you do it.

Customers love tracking their orders, so make sure you do it.

There are several reasons why customers have an interest in tracking the status of their order. The most obvious one is that they want to know when their package will arrive and be delivered. If you're selling something tangible like clothing or a toy, customers might also want to know where their product is if it doesn't arrive on time or if it's damaged during shipping (or both).

While there are many reasons for your customer to want tracking information, here are some tips for providing this service:

Conclusion

We hope this article has helped you understand why it's important to your customers to track their orders. Tracking is a great way to improve customer satisfaction, boost your sales and get more repeat business. Plus, the people behind those orders are the ones who make or break your business—so take care of them!

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