"The best routing app for Shopify merchants." - Official Shopify Retail Blog

Superpower your local deliveries — all within your Shopify admin

Streamline every step of your delivery operations and let your customers know when their orders are arriving. Save time and delight your customers with your new delivery superpowers.

EasyRoutes by Roundtrip

"The best routing app for Shopify merchants."

- Official Shopify Retail Blog -
CUSTOMER EXPERIENCE FEATURES

Create a delightful delivery experience for your customers...

From custom order tracking pages to delivery notifications, EasyRoutes lets you craft the perfect delivery experience for your customers.

...all without ever leaving your Shopify Admin.

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ROUTE PLANNING FEATURES

Save (a lot) of time planning local delivery routes...

Create multiple optimized routes in one click, schedule and assign routes, and add last-minute orders…

...all without ever leaving your Shopify Admin.

DELIVERY FEATURES

Make life easier for your delivery drivers

Create routes with EasyRoutes and deliver with them EasyRoutes Delivery Driver for iOS and Android. Our delivery driver app puts all the information and tools your driver needs right at their fingertips.

...all without ever leaving your Shopify Admin.

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🏆 EasyRoutes is a 2x Shopify Staff Pick

How to optimize your last-mile deliveries on Shopify

Introduction

Shopify is an amazing platform for running your online store, but it’s not great at handling last-mile delivery. For example, Shopify doesn't have a built-in tracking system like Amazon does. When you're shipping packages out of the country or even state, you need a more robust solution than Shopify provides. Luckily there are third party tools that can help make your last mile deliveries better!

Use a feedback form to understand what your customers really want

As a Shopify merchant, you probably already have a lot on your plate. But if there's one thing that should be top-of-mind, it's collecting customer feedback to help your business grow.

Of course, collecting customer feedback can feel like an overwhelming task—but it doesn't have to be. With just a few simple steps and the right tools, you can set up an easy way for your customers to provide direct input on their experience with your store.

Here are some ways that we've seen merchants like yourself use forms to collect customer feedback:

Use pre-localized notifications so your customers speak the same language as you

If you're selling in multiple countries, it's important that you consider the language of the notifications you send out. For example, if your customer is based in France and orders from a US-based store, they will receive an English notification with no translation. This could potentially result in customer confusion and frustration when trying to navigate through your email or app notifications. Using pre-localized notifications allows customers to understand what is happening on a much deeper level so they can better interact with your brand as well as make informed decisions about their purchases.

Offer a value add to drive engagement

  • Offer a value add to drive engagement.

  • Value adds are the things you do for your customers that go above and beyond what they expect. They can be anything from offering personalized customer service, product recommendations, or coupon offers to free shipping, free returns and more.

  • Think about what your customer wants and how you can deliver it in an unexpected way.

Let customers customize their delivery experience through predefined options

  • Allow customers to choose their delivery time, by selecting a time slot on your store's checkout page and app.

  • Give customers the option of choosing their delivery location at checkout, so they can decide where they'd like to receive their order.

  • Let customers choose which carrier they want to use—UPS, FedEx, USPS (US Postal Service), etc.—when placing an order online or through the Shopify mobile app.

  • Let customers specify whether they would prefer a specific driver when ordering online or through the Shopify mobile app.

  • Make it easy for shoppers with special needs (elderly people who don’t drive cars) to opt-in for home deliveries by providing them with an option on your website or mobile app that allows them to request assistance from Shyp drivers upon arrival at the customer’s address.

Make sure they receive up-to-date delivery information, including real-time location tracking of their package on an interactive map

  • Offer a value add to drive engagement.

  • Make sure they receive up-to-date delivery information, including real-time location tracking of their package on an interactive map.

  • Don't be afraid to ask for help!

Don’t be afraid to ask for help! There are tools, like Routific, that can handle complex last mile deliveries and help improve on-time deliveries.

While you may be able to handle your own last mile delivery, it's not always necessary. To optimize your last-mile deliveries, you need a tool that can handle complex last mile deliveries and help improve on-time deliveries. A good example of this is Routific, which is a last mile delivery tool that helps you optimize your last mile delivery.

A happy customer is a loyal customer!

You've built a great store and have a killer brand, but you want to make sure that every customer has an amazing experience. That's why you need to optimize your last-mile delivery as well!

A happy customer is a loyal customer. And, if they're loyal, then they'll keep coming back for more products from your store or even other stores on Shopify! But how do we know what makes someone happy? Well, the answer depends on two things: how long it takes to get their product and whether or not the product was damaged during transit.

Conclusion

In the end, it’s not just about getting your product to the customer. It’s about making them want to come back for more and telling their friends about you! By using these methods, you can improve your delivery experience from start to finish and make sure that customers are happy with every aspect of it.

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Looking to do your own local deliveries? We're here to help.

SHOPIFY APP STORE

Find us on the Shopify App Store

Route planning, order tracking, notifications, drivers apps — all integrated into Shopify.