"The best routing app for Shopify merchants." - Official Shopify Retail Blog

Superpower your local deliveries — all within your Shopify admin

Streamline every step of your delivery operations and let your customers know when their orders are arriving. Save time and delight your customers with your new delivery superpowers.

EasyRoutes by Roundtrip

"The best routing app for Shopify merchants."

- Official Shopify Retail Blog -
CUSTOMER EXPERIENCE FEATURES

Create a delightful delivery experience for your customers...

From custom order tracking pages to delivery notifications, EasyRoutes lets you craft the perfect delivery experience for your customers.

...all without ever leaving your Shopify Admin.

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ROUTE PLANNING FEATURES

Save (a lot) of time planning local delivery routes...

Create multiple optimized routes in one click, schedule and assign routes, and add last-minute orders…

...all without ever leaving your Shopify Admin.

DELIVERY FEATURES

Make life easier for your delivery drivers

Create routes with EasyRoutes and deliver with them EasyRoutes Delivery Driver for iOS and Android. Our delivery driver app puts all the information and tools your driver needs right at their fingertips.

...all without ever leaving your Shopify Admin.

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🏆 EasyRoutes is a 2x Shopify Staff Pick

How To Get The Most Out Of Your Deliveries

Introduction

When you order from a restaurant, you get the full experience—from the food, to the atmosphere and even down to the service. But when ordering from a delivery service, that's not always the case. You don't have much control over what happens between your order being placed and it arriving at your door. That said, there are ways for you to increase your chances of getting good service. Here are some tips for making sure those deliveries go smoothly:

Make sure to tip your delivery person.

Yes, delivery people are paid a salary and they do not expect tips. But they sure do appreciate them when they get them! Tipping is customary in the US and many parts of the world, but it's especially important when you're ordering food or other goods online. If you don't want to tip your delivery person (and I can't imagine why), just call ahead and ask if there's an option for delivery without tipping.

Pre-order ahead when you can.

When you can, pre-order ahead of time. It’s easier than it sounds! By pre-ordering your groceries, you can save both time and money. Have all of the items ready when the delivery person arrives so that they don’t have to make any extra stops to get what you need. This will also help ensure that there are no gaps in your order, which could lead to wasted food or drinks.

When ordering alcohol, make sure to ask for ID.

The next time you place an order, ask the person taking your order if they mind checking their ID. They may look at you oddly, but it's for a good cause: making sure that everyone who should be drinking alcohol is actually old enough to do so.

If you're ordering beer (and even if you're not), it's important to make sure your delivery driver isn't also under 21 years of age. If they are, then both of you could be facing jail time and fines by local authorities because legally speaking—no one under the age of 21 should drink alcohol in any capacity whatsoever!

The same goes for pets and other animals—they don't need any help getting drunk either (which would probably lead to some pretty funny videos on YouTube). Asking someone else to do this task will keep everyone safe while still allowing them an opportunity to earn some extra cash on top!

Schedule your delivery in advance.

In some cases, you may want to schedule a delivery in advance. This is especially true if the restaurant you're ordering from is busy or doesn't take online orders. To avoid having your food arrive late, call ahead and make sure the restaurant accepts reservations for deliveries.

If you have time on your hands and aren't in a hurry for anything in particular, then it's fine to order last-minute with no reservations needed. But if there are people waiting for their food—or if it's really cold outside—then it's best to get prepared as early as possible so everyone gets fed when they're ready!

Specify where you'd like the driver to leave your food.

Avoid last-minute scrambling by asking your delivery driver to leave the food at a specific location. You can specify that it be left outside your front door, or perhaps inside the garage if you don't want it out in the open. You might even ask for a specific time to expect delivery—say, between 5 and 6 p.m.—and then make sure no one is home when they arrive so they'll leave it exactly where you'd like them to.

If someone else will be picking up the food (or paying), let them know ahead of time so there are no surprises later on in the process. For example, if your roommate wants to get dinner on the way home from work but doesn't live nearby and isn't going anywhere near Google Maps during their commute home from work; consider letting them know which restaurants are participating in this promotion before heading off into work that day!

Don't order something that might not travel well.

Another tip for making the most of your delivery is to avoid ordering anything that might not travel well. If you're looking for something hot, go with a dish like pasta or soup. Don't order appetizers, salads or sandwiches unless they look good enough to eat at room temperature (or hold them in your lap while you sit on the couch).

Avoid foods with messy sauces like béarnaise and pomodoro; they may be delicious but they'll probably end up on your lap because they're more slippery than an oil slick.

And finally: Don't order anything that would require an entire episode of "Curb Your Enthusiasm" to clean up if it gets dropped on the floor (no matter how delicious).

Get special requests in writing.

Get special requests in writing.

If you have any special requests, it's important to make sure they're clearly communicated and written down before the delivery driver leaves. This way, there are no surprises for anyone involved.

For example: "I'd like my package delivered by noon instead of late afternoon." Or, "Please leave this package at my neighbor's house so I don't have to be home when it gets here." If there are multiple people who live at your home or work together on a project and want separate deliveries (and those deliveries will arrive in close proximity), make sure everyone is clear about their expectations so that all the packages arrive safely and on time!

Don't wait until the last minute to place an order before a major holiday or special occasion.

It's always a good idea to order anything in advance of the date you want it. This is especially true for large items, such as appliances, furniture and electronics.

If you're not sure how much time your delivery will take, call the company and ask them what their expectations are for how many days they'll need to get your shipment from point A to point B.

Ask for recommendations from friends and neighbors who've ordered from your favorite restaurants before.

If you're a fan of a restaurant, it's usually because someone has recommended it to you. So ask your friends and neighbors who've ordered from that restaurant before if they have any recommendations for dishes, sides or drinks. They will know what's good and what's not. In the case of my favorite Thai place, we started ordering more than one dish per person because the food was so good!

If you're ordering in an unfamiliar neighborhood: use Yelp to find popular spots near your apartment building (or wherever you'll be staying). Then check out their menus online and see if there are any dishes or drinks that look appealing enough for delivery—this way you can make sure they're authentic!

It's the little things that make the biggest difference when it comes to getting good service from your delivery person.

  • Tip your delivery person. Tips are not expected, but they are appreciated. If you tip well, you'll get better service next time.

  • Tip in cash. If you want to tip the driver yourself, don't do it on the app and then leave them a 5-star review! The restaurant will pay their drivers based on what they get paid by Grubhub/Seamless/UberEats/etc., so why should they care if you give a 5-star review? Just tip in cash at the end of the meal or first thing when your food arrives—it's much more personal that way!

  • Leave positive feedback for restaurants who provide great service (and respond quickly). I know that sometimes there can be issues with orders being messed up or forgotten altogether (or just really slow), but if this happens once in awhile—don't let it ruin your experience! It happens to everyone; just make sure to leave some good reviews afterward and encourage others who might be considering ordering from those places later on down the road (it helps both parties).

Conclusion

If you can keep these tips in mind, you’ll be on your way to having a smooth and happy delivery experience.

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