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10 Ways to Help Your Customers during the Holidays

Introduction

The holiday season is a time for giving and gratitude. It's also a time when people's schedules are jam-packed, so it's extra important to be kind to neighbors, family members and even your mail carrier. Here are some tips for the holidays:

1. Don't be surprised if people aren't in the best moods when you're delivering their packages.

Because of the holidays, people are busy, stressed, and tired. This means that they might not have time to answer the door when your delivery person arrives. It also means that when you do get an opportunity to speak with them, they may not be in the best moods.

Don't be surprised if someone isn't so happy with you when you're delivering their package—it's not personal!

2. Have something to break the ice with when you get to their door.

Have something to break the ice with when you get to their door. This can be anything from a joke, to a fun fact about your company or the product you’re delivering, or even just a fun fact about them or who they are.

This could go one of two ways: either they don’t care and just want to take their package and get back inside (which is okay too), but if they do actually engage in the conversation then this is a great way for them to remember who delivered their goods when it is time for next year's gift-giving season!

3. You might be a holiday hero!

Holidays can be stressful, and sometimes it's not the customers' fault. Maybe they're having trouble getting their package because of weather conditions or an unavoidable trip abroad. If your customer is trying to make a last-minute purchase for Christmas or another holiday, you might be the only person who can help them get their package in time. You could be their hero!

If your customer needs something by Christmas, maybe you can help them out by putting in special requests with your company—or even personally delivering the item yourself if its location makes this feasible. Just make sure not to forget about any custom requests before fulfilling orders: I once received a gift that was supposed to include chocolate covered strawberries but didn't because the person forgot one very important detail when placing their order (they wanted no nuts).

4. Ask them questions about how their holiday is going in the spirit of conversation and kindness.

The holidays are a time of reflection and celebration. They're also a time to get together with friends and family, which can be stressful if you're hosting the party. Expressing gratitude for your customers' business is important, but it's also good practice to take some time out of your day to ask them questions about how they are enjoying their holiday season. You may want to ask:

  • If they have any plans for the holidays?

  • If they're looking forward to seeing family or friends?

  • What their favorite holiday movies or songs are?

  • Favorite food from childhood (this is especially great when you know what type of food your customer likes!)

5. If you're meeting someone for the first time, it's nice to introduce yourself by name and tell them how long you've worked for the company if that's your thing.

I know it can be a little awkward for some people to introduce themselves, but it's best to just dive in and do it. If you're meeting someone for the first time, it's nice to introduce yourself by name and tell them how long you've worked for the company if that's your thing. The important thing is not to go overboard—you don't want to sound like a salesperson! Just offer enough information so that they feel comfortable asking questions about anything else they might want or need help with.

6. Offer to help bring packages inside or set them up for them, if that's possible for your company's policy

  • Offer to help bring packages inside or set them up for them, if that's possible for your company's policy. If you're able to assist customers with their packages, don't hesitate! If you can't do that but would like to offer something else (like a pen or tape), let them know and let them decide whether they want it or not. And even if they say no, ask yourself: "What else can I do?" A glass of water? A chair? An umbrella? The answer is always yes!

7. If people/animals are home but no one answers the door, knock loud enough that they can hear you (sometimes people put fans or noise machines on). Or knock longer than usual

If you've knocked several times and still get no response, try knocking louder. If that doesn't work, knock again. A few more times. Knock some more. Try knocking more than twice; try asking a neighbor for help if you're able to do so discreetly; try calling the person on their phone again; try sending them an email or text message reminding them of your visit (most phones let you do this easily right from within your contact list).

At this point, it's time to call in reinforcements: real estate agents generally carry doorbell-and-knock-reinforcement items like doorbells that play music when rung (or just make noise). You can also bring along something festive that conveys your holiday spirit: Santa hats for everyone!

8. Be patient if things go wrong! Machines break sometimes, and orders don't always get entered into systems correctly. Be kind while working to fix that

Be patient if things go wrong! Machines break sometimes, and orders don't always get entered into systems correctly. Be kind while working to fix that.

  • Be patient with customers. They're dealing with a lot of stress around the holidays and one mistake on your part can make them feel like it's all falling apart for them too.

  • Be patient with coworkers (and vice versa). We're all human beings who want to be treated kindly, even when we're under pressure from our own work and personal lives as well as from customers who expect perfection from us every day of the year—and then some!

  • Be patient with machines, especially if they are old or temperamental or prone to breaking down at inopportune times such as during the holiday rush when everyone needs their electronics working perfectly at all times no matter what else is going on around them or how stressed out they might be feeling right now because there are so many other people being impatient too...

People need cheer and kindness this time of year, and it could make a real difference in their day! Do what you can to help with that!

  • Be kind to your customers. When someone chooses to spend their money with you, it is a wonderful gesture of faith in your business and products. You can show them some love by offering a greeting that acknowledges the fact that they made an active choice to purchase from you, and maybe even offer them some small token of appreciation for choosing you over the competition.

  • Be kind to your coworkers. If a coworker is having trouble at home or work, be sure and check in with them and see what you can do to help out if possible! You never know when someone might need some help moving furniture or packing boxes; just because they don't ask doesn't mean they don't want it!

  • Be kind yourself! Take care of yourself physically as well as mentally - make sure that if something needs fixing around your home and/or office, it gets fixed before it becomes too big of an issue (and remember that sometimes "too big" really isn't all that big). If there's something bothering one member of staff but not another member (for example), make sure everyone knows how valuable their input is so no one feels like their voice isn't heard when issues arise - this will go along way toward keeping everyone happy during stressful times such as these!

Conclusion

I hope this advice helps you to be the best package delivery person or customer service rep you can be. We all know how stressful it can be to work during the holidays, but if we all keep in mind the bigger picture (and our own personal experience), we might find new ways to make someone's day.

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