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Superpower your local deliveries — all within your Shopify admin

Streamline every step of your delivery operations and let your customers know when their orders are arriving. Save time and delight your customers with your new delivery superpowers.

EasyRoutes by Roundtrip

"The best routing app for Shopify merchants."

- Official Shopify Retail Blog -
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...all without ever leaving your Shopify Admin.

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ROUTE PLANNING FEATURES

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3 Best Practices to Make Sure You Have Proof of Delivery

Introduction

Proof of delivery is an essential part of the shipping process. Without it, you can’t be certain that your packages have been successfully delivered and received by their intended recipients. You also don’t want customers to call in and complain that they haven’t received what they ordered—especially if they paid for it! The good news is that there are several ways that proof of delivery can be provided to both you and your customers.

The date, time and place of each delivery, as well as the complete name(s) of the individual(s) who received the packages, must be clearly listed.

The date, time and place of each delivery as well as the complete name(s) of the individual(s) who received the packages must be clearly listed.

You can use a variety of methods to collect proof of delivery:

  • Signatures or thumb's up - This can be an excellent way to make sure that your package is being delivered properly. If you want to get an extra level of assurance from your carrier, ask them if they would mind taking a picture or video for you when they deliver your packages so you know about it right away!

  • Delivery confirmation number - It's important that you have this information because it will allow you verify with us that we did indeed make our delivery before refunding payment to customer.

A detailed description of each package’s contents is crucial to ensuring that each item was delivered according to specifications.

A detailed description of each package’s contents is crucial to ensuring that each item was delivered according to specifications. That being said, there are certain details you should include in your delivery confirmation letter. These include:

  • Weight, dimensions, and any other relevant details

  • The name of the recipient if it is not obvious

  • The name of the sender if it is not obvious

  • The name of the package if it is not obvious

Signatures—or a picture of a “thumbs-up” hand gesture—are absolutely necessary when it comes to providing proof of delivery.

Be sure to include a legible signature or thumb-up hand gesture on the delivery confirmation. This will indicate that you have indeed delivered what you promised, and prevent any confusion as to whether or not your customer received their goods.

The last thing you want is someone saying they didn't receive something you shipped out because there wasn't a signature on a piece of paper—so make sure it is included!

It’s important to use a variety of methods when it comes to collecting proof of delivery.

It’s important to use a variety of methods when it comes to collecting proof of delivery. You never know what might happen with the mail, so you need multiple methods to ensure that you have proof of delivery if something goes wrong.

Make sure the recipient signs for the delivery

Make sure the recipient takes a photo

Make sure the recipient takes a thumb's up

Make sure the recipient takes a photo and signs for the delivery

Ensure your deliveries are completed on-time with proof that delivery has been made.

There are several ways to ensure that your deliveries are completed on time and accurately.

  • Ensure the delivery is complete. If a recipient refuses to accept a package, it’s important to have proof of delivery so you can resolve the issue with the buyer. For example, if someone signs for their package but claims they didn’t receive it, you will need evidence that they received it in order to make any claims against them. Without proper documentation, this type of situation could result in an unsatisfied customer and loss of business for you as well as your carrier partner (such as UPS or FedEx).

  • Make sure all deliveries are made with correct recipients and addresses. Do not rely solely upon electronic tracking numbers from carriers because these may be inaccurate or incomplete due to human error or technical issues at the time of delivery (e.g., “undeliverable” or “re-directed” packages). It's best practice for delivery companies like UPS/FedEx/USPS etcetera not just before Christmas but all year round even during non-peak seasons!

Conclusion

That’s it! These are the three main ways to provide proof of delivery. Remember that you should use a variety of methods, so that no matter what happens, your customer will be satisfied with your service.

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